FAQ

Made to order and custom items will take around 1-2 weeks unless the description says otherwise. For ready to ship items, these will dispatch within 1-3 days

As my items are one of a kind, we do not offer returns or exchanges! However in the event there is an issue or damage, please contact me via email with your order number and a picture of the damage. I can set you up to get a refund/replacement!

If your order hasn't arrived in the estimated time frame (14 days in the UK, 40 business days international) please email us with your order number so we can look into it.

If there's been an issue with your order (eg you've ordered twice, put the wrong address) please contact me before your order is dispatched to edit your order or combine your shipping

Your items will be delivered to the address on your order. We are not responsible for incorrect shipping addresses, so please make sure we have the right address for you when placing your order. If you have put in the wrong address, please email us before your order is dispatched and we'll try our best to change it.

If you are located outside of the UK, you may receive a customs fee. A 'Customs fee' is a bill applied from your shipping provider, therefore has nothing to do with Moonbearmagica. I am legally required to put the total spent on product on the package so the shipping provider can estimate the customs fee. If you would like to know what this will be before ordering, please contact your local customs office to get an estimate.